Update – 18 May 2020
Following the recent extension of the lock down period announced by the Government, we have extended the period when face to face appointments can be booked after 31 August 2020. We will be offering remote examinations where possible. This guidance will continue to be reviewed in line with future Government advice.
The period up to 31 August 2020 covers both the extended lockdown period plus a further time allowance in anticipation of either a further lockdown period or a phased exit strategy from lockdown restrictions.
Mobile Doctors Colleagues and Operation
Our priority is protecting the safety of our Colleagues, Medical Experts, and Injured Parties whilst continuing to deliver the best possible service. Over the past weeks, we have successfully moved all colleagues to remote working and our operating hours continue to be 9am to 5pm (Monday to Friday) . We have also moved our inbound telephone calls which are now being automatically routed to home workers using Microsoft Teams technology.
With immediate effect, to comply with evolving Government directives, we will not be arranging any face to face medical appointments until after 31 August 2020. We will be arranging video examinations where appropriate for any new appointments where the relevant consents have been secured. Any appointments already booked as a face to face appointment scheduled to take place before 31 August 2020, will be cancelled and re booked as video or face to face appointments as appropriate, again with all the necessary consents.
If you are an instructing solicitor :
- For new instructions, at the point you instruct us, please advise if the case is suitable for a video medical appointment if an appropriate face to face medical instruction cannot be arranged due to the restrictions / Government guidelines in place at that time.
- We would appreciate if telephone calls into Mobile Doctors could be kept at a minimum during this time and email contact is used instead. We also request that documentation is sent by email rather than by post to avoid handling of materials whenever possible.
- Where possible please send all documentation to us electronically and communicate with us via email. Please continue to use our firstname.lastname@example.org email address for sending us new instructions. Please continue to use our email@example.com email address for specific correspondence on live cases. PLEASE ADD THE UNIQUE CASE REFERENCE NUMBER IN THE SUBJECT FIELD OF THE EMAIL IN SQUARE BRACKETS e.g. .
If you are a medical expert :
Video examinations can be offered following MedCo’s decision to remove their ban on remote consultations, but this is subject to agreement from both the claimant and the instructing solicitor on each individual case. Mobile Doctors will obtain this agreement, please do not proceed with a video examination until you have received communication from us.
There are many platforms that offer video calling. Examples include Skype, FaceTime and WhatsApp. All are free and easily available.
Please contact the Expert Liaison Team with any questions you have at firstname.lastname@example.org
We will continue to monitor the situation and provide updates. Any queries can be sent to us via the Enquiry Form, or contact your relationship manager or email email@example.com
We continue to remind all instructing solicitors, claimants and medical experts of the latest Government advice relating to Covid – 19.