Update – 22 July 2020
Our recent policy has been to only book face to face (F2F) appointments after the 1 September 2020.
As Government guidelines advance we are now resuming the booking of F2F appointments immediately across all disciplines and types of cases, as long as we have the necessary approvals and written authorisations from all interested parties and we are satisfied the appointment can be conducted safely.
If appropriate, remote examinations continue to be conducted as an alternative and procedures and authorities relating to those types of examinations have not changed since our previous update. Where a remote examination is already arranged please can you proceed on this basis, because changing to a F2F appointment will just lead to further delay in completing the examination.
If a claimant requires a F2F appointment, and a remote examination is not possible, information will be provided to the claimant on what to do and to expect when attending their appointment, and they will be asked to sign and return a declaration confirming they understand their obligations and the risks.
Unlike a remote examination where claimant approval can be provided by text or email, a F2F declaration will need to be signed and returned before an appointment can be booked. A photograph of the signed declaration emailed to us will be acceptable.
Any F2F appointments already booked after the 1st September will be reviewed to ensure the necessary approvals and written authorisations are in place and may be subject to change if they are not.
We are currently establishing which venues are available for F2F appointments and are now able to offer reasonable coverage, depending on the discipline concerned. Please bear with us as we develop the coverage of F2F venues and please appreciate that claimants may have to travel further to their appointment than normal or alternative experts might need to be considered.
For future instructions it would be helpful if you could state whether a F2F or remote examination is preferable and that you have explained the options and risks of each type of examination to the claimant. If it is not clear we will need to contact you for written clarification, potentially delaying the case.
Please note we will obtain our own written authorities from the Claimant. Instruction letters stating you have already obtained authority will not be sufficient, unless you enclose a signed declaration from the claimant that we consider to be sufficient.
We strongly recommend you allow us to conduct the authorisation process to avoid duplication of effort and any misunderstandings.
Where possible please send all documentation to us electronically and communicate with us via email.
Please continue to use our firstname.lastname@example.org email address for sending us new instructions, AND PLEASE PROVIDE AS MUCH CLAIMANT CONTACT INFORMATION AS POSSIBLE, INCLUDING MOBILE PHONE NUMBERS AND EMAIL ADDRESSES TO PREVENT DELAYS DURING THE AUTHORISATION PROCESS.
Please continue to use our email@example.com email address for specific correspondence on live cases. PLEASE ADD THE UNIQUE CASE REFERENCE NUMBER IN THE SUBJECT FIELD OF THE EMAIL IN SQUARE BRACKETS e.g. .
All updates will be posted on our website, but if you have any further queries, please contact your relationship manager or email firstname.lastname@example.org.