Complaints process

MDL aim to deliver an outstanding service but understand that sometimes things don’t always go right. We would therefore value your feedback so we can look into and improve our services.

You can forward feedback to or by letter to; Client Care Team, Mobile Doctors, The Courtyard, Unit 4, The Courtyard, Calvin St, Bolton BL1 8PB.

Alternatively, please call 0344 567 1111, lines are open 9.00 am to 5:00 pm Monday to Friday.

All expressions of dissatisfaction will be dealt with by our dedicated Client Care Team. MDL will strive to acknowledge all within communications within 24 hours and provide a full and satisfactory response within 20 working days.