COVID-19 Update

Update – September 2020

 

For all new instructions both medco and non medco received from September 2020 forwards, unless specifically stated on the instruction, our default position will be to proceed to book a F2F appointment. Please state on your instruction to us whether a F2F or remote examination is to be provided and confirm that you have explained the options and risks of each type of examination to the claimant.

Where a remote examination is already arranged please can you proceed on this basis, because changing to a F2F appointment will just lead to further delays in completing the examination. The procedures and authorities relating to this type of examination has not changed since our previous process update.

For Medco cases specifically. There will be no changes to the current process. We will continue to obtain written consent from the claimant as per the most recent Medco guidelines.

For Non Medco cases specifically. If a claimant requires a F2F appointment we will immediately proceed to book a date and time with a suitable expert at a compliant venue. We will write to the claimant with details of the appointment together with guidance notes on what to do and what to expect when attending their appointment. If a claimant requires a remote appointment we will immediately proceed to book a date and time with a suitable expert who can provide remote examinations. We will write to the claimant with details of the appointment together with guidance notes on what to do and what to expect. If the instructions are not clear we will default to a F2F appointment. Claimants will be encouraged to contact Mobile Doctors if they have any concerns about attending a F2F appointment and we will cancel the appointment if we are made aware that any aspect of the guidance cannot be met.

The claimant will no longer be asked to sign and return a formal declaration confirming they understand their obligations and the risks of a F2F appointment. Instead we will simply ask the claimant to consent to the appointment either via text or e-mail. If the claimant doesn’t confirm back to us but still attends the appointment we will assume this is confirmation of their consent.

Where possible please send all documentation to us electronically and communicate with us via email.

Please continue to use our info@mobiledoctors.co.uk email address for sending us new instructions, AND PLEASE PROVIDE AS MUCH CLAIMANT CONTACT INFORMATION AS POSSIBLE, INCLUDING MOBILE PHONE NUMBERS AND EMAIL ADDRESSES TO PREVENT DELAYS DURING THE AUTHORISATION PROCESS.

Please continue to use our case@mobile-doctors.co.uk email address for specific correspondence on live cases. PLEASE ADD THE UNIQUE CASE REFERENCE NUMBER IN THE SUBJECT FIELD OF THE EMAIL IN SQUARE BRACKETS e.g. [123456].

If you have any further queries, please contact your relationship manager or email sales@mobiledoctors.co.uk